Privacy Policy
At The Thrive Group Ltd we take your privacy and the security of your personal data very seriously. This privacy policy explains our approach to data privacy and sets out what personal data we collect about you, why we need it, how we use it and the rights you have regarding it.
We ask that you read this privacy notice carefully as it contains important information about who we are, how we share personal information and how to contact supervisory authorities and us in the event that you have a complaint.
Please refer to our Cookie Policy which explains the use of cookies and other web tracking devices employed via our website.
Who we are
The Thrive Group Ltd (“we”, “us” or “our”) is a coaching and consultancy company based in London but operating globally. We are an English limited liability company with a registered office at 71-75 Shelton Street, London WC2H 9JQ. Our company number is: 12100799.
We collect, use and are responsible for certain personal information about you. When collecting and using your personal data, we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information processed via the Site or in relation to our Services for the purpose of these laws.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. If you or your organisation interacts with our website; offers to provide or is providing services to us; is working towards, agreeing to receive, or is receiving services from us; or chooses to receive our newsletters or blogs we may collect personal data about you which is outlined below.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
​Our privacy policy relates only to information that we obtain from you. If you visit a website operated by a third party through a link included on the Website, your information might be used differently by the operator of the linked website.
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The type of information we may collect about you includes:
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your name and address;
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your phone number and e-mail address;
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company name, job title and business address:
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details about the services you specifically request;
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information requiring processing in a project or contractual relationship with us or voluntarily provided by you;
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a username and password for your online account; and
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a security question and answer for your online account.
Information collected from other sources
We may obtain personal information from other sources including from your organisation, other organisations with whom you have dealings, an information or service provider.
We will not collect or store any other sensitive information about you without your explicit consent.
How we collect your information
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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
How we use and store your information
We may use your personal information for the following purposes (the “Purposes”), namely to:
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manage and administer your or your organisation’s business relationship with The Thrive Group Ltd;
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provide services as contracted by you or your organisation;
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comply with our legal and regulatory obligations and requests anywhere in the world;
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analyse and improve our services and communications to you;
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manage access and protect security to our IT and communication systems, online platforms, websites and other systems, preventing and detecting security threats, fraud or other criminal or malicious activities;
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for any purpose related and/or ancillary to any of the above or any other purpose for which your personal data was provided to us.
We may also process your personal data for the following purposes:
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communicating with you to keep you up to date on our services and other information we think may be relevant to you (including but not limited to coaching/training opportunities, newsletters and other information);
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seeking participation in customer surveys, marketing campaigns, market analysis or other promotional activities or events; or
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collecting information about your preferences to create a user profile to personalise and foster the quality of our communication and interaction with you (for example, by way of newsletter tracking or website analytics).
If you do not wish to receive marketing-related communications from us about our products and services, then you can choose to unsubscribe at any time by clicking the unsubscribe link included on every relevant communication.
In addition, any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system. We may also provide copies of your information to our subcontractors or partners.
How we protect your information
We will keep your personal information confidential and will not share or disclose personal data except to the extent required by applicable law or regulation i.e. to comply with regulators, courts, law enforcement authorities or other parties for the purposes of compliance with applicable law, regulation, legal process or governmental requests or the establishment, exercise and/or defence of a claim.
We will not share your personal information with any other third party without your consent.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
How long your personal information will be kept
We may continue to hold, use and share your information as described in this Privacy Policy after our business relationship has ended. We will only hold your personal information for as long as is necessary for the Purposes or until we are not otherwise legally required or permitted to continue storing such data.
Ensuring your details are up-to-date
If any of the information that you have provided to us, for example if you change your email address, please contact us. It is your responsibility to ensure you provide us with your up-to-date information.
If any of the information you have provided to us changes or you become aware we have inaccurate personal information about you, please let us know by sending an email to info@thrivegroupltd.com. It is your responsibility to ensure you provide us with your up-to-date information and we will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you provide us.
Your consent
By submitting your information to us via the “Contact Us” or “Get in Touch” forms, the “Let’s Chat” function or the “Event Registration” form, you consent to the use of that information as set out in this policy. If we change this privacy policy we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Owing to the global nature of the internet's infrastructure the information you provide may be temporarily transferred to and stored in countries outside the European Economic Area, for example if the location of the Internet service provider hosting our Websites is outside of this area. By agreeing to our terms and conditions of use of our Websites you consent to any transfer of your personal information outside the European Economic Area.
How to contact us
To obtain a copy of the personal data that we hold on you, please send an e-mail to: info@thrivegroupltd.com or write to us at our registered address. Please let us have enough information to identify you (we may ask for proof of your identity and address) and let us know the information to which your request relates.
As soon as we are satisfied as to your identity, we will send to you a copy of all the data that we hold concerning you.
If you have a complaint regarding any breach of this privacy policy, please contact us at: info@thrivegroupltd.com. When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you to inform you of the results of our review of your complaint.
Under the General Data Protection Regulation you have a number of important rights free of charge. For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation (https://ico.org.uk/concerns or telephone 0303 123 1113).
This privacy policy was published in February 2023.